Terms of Service

Last updated: September 22, 2026

Welcome to Sandarttt. These Terms of Service govern your use of our website and your purchase of products from Sandarttt.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

Sandarttt is an online store operated from Vietnam.

For questions regarding your order or our policies, please contact:

Email: sandarttthelp@gmail.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, and other information displayed on our website are accurate.

However, slight differences may occur due to screen settings, lighting, manufacturing variations, or the nature of handmade products.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is considered accepted when we confirm the order and receive the required payment.

We reserve the right to refuse or cancel an order in reasonable circumstances, including suspected fraud, payment problems, inaccurate information, product availability issues, or shipping restrictions.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

4. Prices and Payment

All product prices displayed on our website are subject to change without notice.

The currency displayed to you may depend on your selected market and available payment configuration.

You are responsible for providing accurate billing and payment information.

Orders must be fully paid before they are processed and shipped unless otherwise stated.

5. Shipping

We ship orders internationally from Vietnam.

Our standard estimated shipping time is up to 15 days, unless a different delivery estimate is stated at checkout.

Shipping times are estimates and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside our reasonable control, including customs clearance, carrier delays, weather, holidays, incorrect addresses, transportation disruptions, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or failed to comply with applicable delivery or customs requirements, additional shipping costs may apply.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

Sandarttt is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

7. Product Contents

Please carefully review the product description before placing an order.

Colored sand is not included with our products unless specifically stated in the product description.

Customers are responsible for obtaining colored sand separately where required.

8. Returns and Refunds

Returns and refunds are subject to our Refund and Return Policy.

Customers must follow the return instructions provided by Sandarttt before sending an item back.

Unauthorized returns may not be accepted.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at sandarttthelp@gmail.com as soon as reasonably possible after delivery.

Please provide your order number and clear photographs showing the product and, where applicable, the shipping packaging.

We will review the issue and determine the appropriate resolution in accordance with our Refund and Return Policy and applicable law.

10. Order Cancellations

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If an order cannot be cancelled, the customer may be eligible for a return in accordance with our Refund and Return Policy.

11. Customer Information

Customers are responsible for providing accurate and complete information, including their name, email address, shipping address, billing information, and other information required to process an order.

We are not responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete information provided by the customer.

12. Prohibited Use

You agree not to use our website:

• For any unlawful purpose.
• To submit fraudulent orders or payment information.
• To interfere with the operation or security of the website.
• To attempt unauthorized access to our systems.
• To reproduce, copy, or exploit our website content or intellectual property without permission.

13. Intellectual Property

All content on this website, including product images, graphics, logos, text, designs, and other materials, is owned by or licensed to Sandarttt unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.

14. Third-Party Services

Our store may use third-party services such as payment processors, shipping carriers, analytics providers, and other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

We are not responsible for the independent acts, policies, or service interruptions of third-party providers except where required by applicable law.

15. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delays or failures result from circumstances beyond our reasonable control, including natural disasters, severe weather, war, government actions, customs restrictions, transportation disruptions, labor disputes, internet or infrastructure failures, epidemics, or other unforeseen events.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Sandarttt will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this website with a revised “Last updated” date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Governing Law

These Terms shall be interpreted in accordance with the laws applicable to Sandarttt, subject to any mandatory consumer protection rights that apply to customers in their country or jurisdiction.

Nothing in these Terms is intended to remove or restrict rights that consumers are legally entitled to have.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact:

Sandarttt
Email: sandarttthelp@gmail.com
Website: sandarttt.com